Service
Guest coupon
Foreign tourists can enjoy a 5% discount on their purchase.
5% discount "Guest coupon"
You can use the 5% discount "Guest Coupon" at the following stores. You must present your passport to receive the guest coupon.
・Main building B1 Information ・Main building 9F Duty-free procedure counter
*Tax exemption is also applicable when using a guest coupon. (Tax exemption procedures are carried out at the tax exemption counter on the 9th floor of the main building.)
*Exclusions apply to some products and brands.
Direct payment with 5% discount
If you pay with UnionPay, WeChat Pay or Alipay, you will get a 5% discount directly applied to your account.
*The 5% discount coupon cannot be used for payments made with UnionPay, WeChat Pay, or Alipay.
Overseas Customer VIP Club
The Overseas Customer VIP Club is limited to individuals who have purchased a total of 1 million yen or more in tax-free products (excluding tax) in a year.
Member Benefits
1. Silver Card holders get a 7% discount on all products
2. Gold Card members receive a 10% discount on all items (customers who purchase items worth 5 million yen or more (excluding tax) will be upgraded to Gold Card membership)
*Tax refunds are available even for discounted purchases.
*VIP cards cannot be used in conjunction with other offers.
*Some products and brands are excluded.
*The calculation of your total purchase amount will start from the date of issue of BARKER.
*You cannot add additional purchase amounts later.
Special services for members
1. Priority tax exemption procedure (Hankyu Umeda Main Store, Kobe Hankyu, Hakata Hankyu, Hankyu Men's Osaka, Hankyu Men's Tokyo only)
2. One-stop pick-up of all purchased products (Hankyu Umeda Main Store only)
3. Provision of special information on events, etc. (Hankyu Umeda Main Store only, irregular)
Tax Refund
Foreign tourists staying in Japan for less than six months do not need to pay consumption tax.
Please check the applicable products and tax refund conditions, and take the applicable products to the tax refund counter to receive your tax refund.
A fee of 1.55% of the tax-excluded price of the taxable item you are applying for will be charged (if the item is returned, the tax refund fee will not be refunded).
Where to apply
・Main building 9th floor tax exemption counter
Enlarge the floor map≫
Qualification
1. Non-resident foreigners who have a "Temporary Visitor", "Diplomatic", or "Official" visa and have stayed in Japan for less than six months (proxy applications not accepted)
2. Non-resident Japanese nationals who can provide documented proof that they have been residing outside Japan for more than two consecutive years (proxy applications not accepted)
Application period
Only on the day of purchase (during business hours)
Tax refund conditions
General products
- Clothing, fashion Accessories, watches, Accessories, household goods
・Minimum purchase amount per store on the day: 5,000 yen (excluding tax)
There is no need to package the product.
Consumables
・Food, beverages (including alcoholic beverages), cosmetics, and medicines
・Minimum and maximum purchase amount per store on the day: 5,000 yen to 500,000 yen (excluding tax)
・Packaged in accordance with Japanese government specifications. Do not open in Japan. Consumption tax will be charged if consumed in Japan.
General products + consumables
・Minimum and maximum purchase amount per store on the day: 5,000 yen to 500,000 yen (excluding tax)
・Packaged in accordance with Japanese government specifications. Do not open in Japan. Consumption tax will be charged if consumed in Japan.
Refund Method
・Cash
・Credit card
(The card user must be authenticated as the legitimate cardholder.)
・VISA, JCB, Mastercard, American Express, Diners Club
・UnionPay
・WeChat Pay
・Alipay
Application Procedure
Step1
Purchasers must bring eligible purchases to the tax refund counter on the same day they are purchased.
Step2
The following four items are required.
1. Purchases
2. Passport (original only, entry stamp required)
*Diplomats need a tax exemption card
*Crew members must have a crew landing permit.
*Non-resident Japanese nationals must provide proof that they have lived outside of Japan for at least two years (a copy of a residence certificate or family register).
3. Receipts (handwritten receipts are not acceptable)
4. Eligible cards (if purchased with a credit card, etc.)
*Corporate credit cards are not accepted.
Step3
Consumption tax will be refunded minus the service charge (1.55%).
Step4
When leaving Japan, be sure to present your purchased items and your passport to customs.
Free Wi-Fi connection service
Free WiFi is available on the Kobe Hankyu.
・Free Wi-Fi service is available to all guests.
・You will need to register your email address etc.
- Up to three 60 minute connections are allowed per day.
・To ensure universal connectivity, WEP and other security measures are not applied. Please keep this in mind when using the service.
*Please note that this service is not available in all locations. There may be locations where connection is restricted depending on the time of day or circumstances.
*Please note that connection may not be possible on some devices, operating systems, or browsers.
First time users
Step1
Select "wifihhdept" from the list of available Wi-Fi networks on your device.
Step2
Select "1. Registration".
Step3
Review the terms of use and security notice, check the confirmation box and click "Next".
Step4
Please enter your email address, password, gender, and date of birth. Please confirm the information you entered and click "Register." *Entering gender is optional.
Step5
Click "Login". Once the connection is complete, the department store's homepage will be displayed.
Your email address is registered as your ID.
user
Step1
Select "wifihhdept" from the list of available Wi-Fi networks on your device.
Step2
Select "2. Log in with your registered email address."
Step3
Please enter your registered email address and password and click "Login".
Once the connection is complete, the department store's homepage will be displayed.
Users whose registration ID is not an email address
Step1
Select "wifihhdept" from the list of available Wi-Fi networks on your device.
Step2
Select "3. Log in with user ID".
Step3
Review the terms of use and security notice, check the confirmation box and click "Next".
Step4
Enter your registered ID and password and click "Login".
Once the connection is complete, the department store's homepage will be displayed.
Other services
Currency exchange machine
Main Building 1F
We exchange US dollars, Euros, British pounds, Canadian dollars, Australian dollars, Chinese yuan, Korean won, Hong Kong dollars, New Taiwan dollars, PAUL dollars, Thai baht, Indonesian rupiahs, Malaysian ringgits, and Philippine pesos for Japanese yen.
Lost property
Main Building B1 Information
If you have left an item behind or found something in the store, please contact the Lost and Found Office.
Refrigerated ROCCA
New building B1
・Fee: 200 yen (tax included) per session, same-day use only
・Available hours: Until closing time of New Building B1
For physically disabled and elderly passengers
Wheelchair rental (reservation required)
Main building B1 Information / Main building 1F Service Counter *Reservation required
Barrier-free toilets
Main Building 2F/4F/6F/8F
New building 2F/3F/8F
Ostomate-friendly toilet
New building 8F
Priority b8ta
Main building east side Ele b8ta- right side
Customers with children
Baby Stroller rental
Main Building B1 Information / Main Building 1F Service Counter
Diaper changing station
◎Main building B1-8F, New building 1F-8F
Beer
◎Main building 5F
We have a nursing room, diaper changing beds, and hot water for formula. We also sell disposable diapers.
Toilets with baby seats
◎Main building B1-9F, New building B1-7F
Ma Tani Tea Fitting Room
◎Main Building 4F WACOALMATERNITY
This space can be used comfortably by those with children or pregnant women.