Application period

● During business hours on the day of purchase

*Please note that it gets very crowded near closing time, so please come to the reception area at each store as early as possible.

What to present

Please bring the following items and come to the designated area at each store.

• 1) Purchased items
• 2) Receipt (handwritten receipts are not accepted)
• 3) The purchaser's passport or Visit Japan Web (tax-free QR code)

  Note: A landing permit stamp (sticker) is required in your passport

  • *Diplomats should use a "tax-free card"
  • *Crew members must have a "Crew Disembarkation Permit".
    (Other permits include permits for sightseeing landings on ships and port calls)
  • *Japanese citizens temporarily returning to Japan are required to bring one of the following original documents in addition to their passport and return stamp
    • - Copy of the supplementary register of the family register (no need to include the registered domicile)
    • ・Certificate of Residence (No need to include registered domicile / e-certificate or a printed copy thereof)
    • ・My Number Card (showing that you have moved out of Japan for overseas residence, including a My Number Card stored on a smartphone)
  • *All necessary documents and permits must be presented in their original form
  • * Only documents issued at least six months prior to the last entry date are accepted
• 4) Credit cards and loyalty cards you use (if applicable)
  • *The name on the card and passport must match (If they do not match, tax refund procedures will not be possible)
  • *Corporate cards (or Business Cards) can be used if identity verification (purchaser and tax-exempt user) can be completed during the application process
• 5) Product information details
  • *After receiving the discount, when purchasing items with a unit price of 1 million yen or more (excluding tax) and applying for tax exemption, you will need to check the tax exemption notification form which contains detailed product information

Target items

● No distinction between general products and consumables

General products: Clothing & fashion accessories, watches & Accessories, daily necessities, etc.
Consumables: Food and beverages (including alcohol), cosmetics, pharmaceuticals, etc.

*Items not eligible for tax exemption
・Gold and platinum bullion, gold coins and platinum coins, and other items exempt from consumption tax

Items requiring special attention when exempting from tax

• - If the item is a custom order or special order and is not in the customer's possession at the time of tax refund procedures, it is not eligible for tax refund
• - The quantity that can be purchased duty-free is limited to "the amount that the purchaser can carry with them when leaving the country"

Amount conditions

- Total daily spending of 5,000 yen or more (excluding tax) *No upper limit

At our store, when applying for consumption tax exemption, we will charge a system fee of GLOBAL Blue on top of the purchase amount (discounted price when purchasing with a discount)
*The handling fees charged cannot be returned even if you return the product. Thank you for your understanding in advance

Confirmation of refund method

You can choose from the following refund methods
*Refunds will be issued after customs verification is completed upon departure

●Credit card (in your name)

Visa, JCB, Mastercard, American Express®, Diners Club, UnionPay
*Some cards may not be accepted. Please check during the application process

● Payment app

WeChat Pay, Alipay

*Please note that a separate currency exchange fee will apply if you use a credit card issued outside of Japan, or if you use Alipay or WeChat Pay

●Cash (Please note that there are additional charges. For details, please ask the tax-free staff)

• *An additional fee will be charged when processing the refund at the airport or seaport
• *Refunds are available at dedicated counters located within the restricted areas of some airports
• *Please allow ample time for processing, as a separate procedure is required for cash refunds