Service
Guest coupon
Foreign tourists can enjoy a 5% discount on their purchase.
5% discount "Guest coupon"
You can receive a 5% discount "Guest Coupon" at the following link. You must present your passport to receive the guest coupon.
・B1 Duty-free counter ・5F Reception ・Each shop
*Tax exemption is also available when using guest coupons. (Tax exemption procedures are available at the foreigner service counter on B1.)
*Exclusions apply to some products and brands.
Direct payment with 5% discount
If you pay with UnionPay, WeChat Pay or Alipay, you will get a 5% discount directly applied to your account.
*The 5% discount coupon cannot be used for payments made with UnionPay, WeChat Pay, or Alipay.
Overseas Customer VIP Club
The Overseas Customer VIP Club is limited to individuals who have purchased a total of 1 million yen or more in tax-free products (excluding tax) in a year.
Member Benefits
1. Silver Card holders get a 7% discount on all products
2. Gold Card members receive a 10% discount on all items (customers who purchase items worth 5 million yen or more (excluding tax) will be upgraded to Gold Card membership)
*Tax refunds are available even for discounted purchases.
*VIP cards cannot be used in conjunction with other offers.
*Some products and brands are excluded.
*The calculation of your total purchase amount will start from the date of issue of BARKER.
*You cannot add additional purchase amounts later.
Special services for members
1. Priority tax exemption procedure (Hankyu Umeda Main Store, Hankyu Men's Tokyo, Hankyu Men's Tokyo only)
Tax Refund
Foreign tourists staying in Japan for less than six months do not need to pay consumption tax.
Please check the applicable products and tax refund conditions, and take the applicable products to the tax refund counter to receive your tax refund.
A fee of 1.55% of the tax-excluded price of the taxable item you are applying for will be charged (if the item is returned, the tax refund fee will not be refunded).
Where to apply
・B1 Foreign Customer Service Counter
Enlarge the floor map≫
Qualification
1. Non-resident foreigners who have a "Temporary Visitor", "Diplomatic", or "Official" visa and have stayed in Japan for less than six months (proxy applications not accepted)
2. Non-resident Japanese nationals who can provide documented proof that they have been residing outside Japan for more than two consecutive years (proxy applications not accepted)
Application period
Only on the day of purchase (during business hours)
Qualification
1. Non-resident foreigners who have a "Temporary Visitor", "Diplomatic", or "Official" visa and have stayed in Japan for less than six months (proxy applications not accepted)
2. Non-resident Japanese nationals who can provide documented proof that they have been residing outside Japan for more than two consecutive years (proxy applications not accepted)
Tax refund conditions
General products
- Clothing, fashion Accessories, watches, Accessories, household goods
・Minimum purchase amount per store on the day: 5,000 yen (excluding tax)
There is no need to package the product.
Consumables
・Food, beverages (including alcoholic beverages), cosmetics, and medicines
・Minimum and maximum purchase amount per store on the day: 5,000 yen to 500,000 yen (excluding tax)
・Packaged in accordance with Japanese government specifications. Do not open in Japan. Consumption tax will be charged if consumed in Japan.
General products + consumables
・Minimum and maximum purchase amount per store on the day: 5,000 yen to 500,000 yen (excluding tax)
・Packaged in accordance with Japanese government specifications. Do not open in Japan. Consumption tax will be charged if consumed in Japan.
Refund Method
・Cash
・Credit card
(The card user must be authenticated as the legitimate cardholder.)
・VISA, JCB, Mastercard, American Express, Diners Club
・UnionPay
・WeChat Pay
・Alipay
Application Procedure
Step1
Purchasers must bring eligible purchases to the tax refund counter on the same day they are purchased.
Step2
The following four items are required.
1. Purchases
2. Passport (original only, entry stamp required)
*Diplomats need a tax exemption card
*Crew members must have a crew landing permit.
*Non-resident Japanese nationals must provide proof that they have lived outside of Japan for at least two years (a copy of a residence certificate or family register).
3. Receipts (handwritten receipts are not acceptable)
4. Eligible cards (if purchased with a credit card, etc.)
*Corporate credit cards are not accepted.
Step3
Consumption tax will be refunded minus the service charge (1.55%).
Step4
When leaving Japan, be sure to present your purchased items and your passport to customs.
Other services
Currency exchange machine
B1 Foreign Customer Service Counter
We exchange US dollars, Euros, Chinese yuan, Korean won, British pounds, Thai baht, Taiwanese dollars, Singapore dollars, Australian dollars, Indonesian rupiah, Malaysian ringgit, Hong Kong dollars, Canadian dollars, and Philippine pesos for Japanese yen.
For physically disabled and elderly passengers
Lavatory with baby seat (changing table)
3F/7F Ladies' restroom
4F/7F Men's restrooms
Baby Stroller Rental
5F Reception
Wheelchair accessible restrooms
6F Spacious Toilet
Customers with children
Baby Stroller rental
5F Reception
Lavatory with baby seat (changing table)
3F/7F Ladies' restroom
4F/7F Men's restrooms
Repair & Maintenance
Glasses & Sunglasses Lens Replacement
B1 EYE WEAR
SHOES ・Women's shoes ・ BAGS repair
5F SHOE REPAIR
Clothing & Accessories Cleaning
5F Water Cleaning
Men's Clothing Ladies' Clothing Remake
7F Remaking Salon
Grooming
MEN'S BEAUTY
1F MEN'S BEAUTY
Advice on men's skin care, image-enhancing makeup, and lifestyle-tailored fragrances available.
Barber
7F DOUBLE RL WITH LUDLOW BLUNT
An American vintage barber shop headquartered in Brooklyn. A collaboration barber by Ludlow Blunt and DOUBLERL.